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Untitled Document
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Your power protection equipment is comprised of a multitude of electronic and electro-technical components working 24 hours/day, 7 days/week to protect the vital infrastructure in your company. In order to keep your protection system running at maximum efficiency, it is imperative that Preventive Maintenance be carried out on a regular basis.
Tamco Care has a range of manufacturer maintenance contracts,
designed to fulfill your most critical requirements in both
technical and economic terms.
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Priority access to the services covered by the contract. |
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A guaranteed response time up to 2 clock hours. |
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Technical support available 24 hours/day, 7 days/week. |
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Guaranteed supply of original spare parts. |
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Optimal efficiency on site from a certified professional
service team. |
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Professional, detailed and regular diagnostic reports. |
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A single point-of-contact capable to cover complex and
global problems. |
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Preventive maintenance visits once a year (minimum). |
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Regular service job report for a reliable system follow-up. |
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Remote monitoring integration for mission critical or
inaccessible sites. |
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Technical staff training on UPS operation. |
| Critical |
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Round-the-clock access to our technical support
hotline. |
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Guaranteed 8 working hour's response time in standard
mode, from Monday to Friday, 8 am to 5 pm, local time.
Optional premium response time for 2 or 4 hours call
out response time. |
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An annual preventative maintenance inspection,
to be scheduled during normal local working hours
(Monday to Friday, 8am to 5pm). |
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Technical upgrades according to safety requirements
stipulated by the manufacturer. |
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Labour cost included. |
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Travelling time included within 50 km around the
TAMCO service centre. |
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Spare parts included (excluding batteries). |
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Battery check. |
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| Essential |
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Round-the-clock access to our technical support
hotline. |
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Guaranteed 8 working hour's response time in standard
mode, from Monday to Friday, 8 am to 5 pm, local time.
Optional premium response time for 2 or 4 hours call
out response time. |
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An annual preventive maintenance inspection, to
be scheduled during normal local working hours (Monday
to Friday, 8am to 5pm). |
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Reduced rates for labour and travel expenses. |
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Reduced rates for spare parts (excluding batteries). |
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Three month warranty on repairs. |
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Batteries not included. |
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| Preventive Maintenance
Visit |
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| Labour and travel |
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Reduced Rate
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| Technical upgrade |
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Reduced Rate
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| Remote monitoring
(on selected model) |
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option
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| Premium response time
- 4 hours / 2 hours |
option
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option
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